JAL Group reforms the organizational structure of the company | New



Japan Airlines Group (JAL) today announced that the company’s new organizational structure, which aims to improve the passenger experience, consolidate middle-level functions to improve the productivity of the group’s business practices and increase efficiency and competitiveness, will enter into force on October 1. , 2009.

A brand new customer experience division has been created to centralize planning functions involving the hardware, software and human aspects of customer satisfaction. This division will lead the coordination between the passenger, airport and cabin crew marketing divisions, handling the analysis, planning, implementation and feedback stages in the sustainment and maintenance process. improvement of all aspects of customer service. He will define the basic policies and strategies to maximize the value of JAL for customers, and will coordinate closely with the company’s security division to forge a solid foundation for safe operations and customer satisfaction – the highest. priorities of the JAL group.

The restructuring has also streamlined many intermediary functions within the organization in order to speed up decision-making processes which will enhance the overall efficiency of the Group, as well as to minimize backend costs and overheads, which is a measure in line with JAL’s cost reduction plans. Reorganizations were made to the Corporate Planning, Passenger Marketing, Freight and Mail, Flight Operations, Engineering, Airports and Human Resources divisions, as well as the general administrative services within each division. Subsequently, the number of function groups within the Company will be reduced by nearly 25%.

In the continued pursuit of greater efficiency and improved operational skills through knowledge sharing, the reorganization includes the merger of three of the Group’s wholly-owned subsidiaries that provide airport-related services – JAL Sky Services Co., Ltd., JALSky Tokyo Co., Ltd. and JALWave Co., Ltd., forming the new company, JAL Sky Co., Ltd. This is in addition to the announced merger of the 4 aircraft maintenance companies of JAL which will result in the new JAL Engineering Co., Ltd scheduled to start operations from October 2009. Another merger of the travel-related subsidiaries belonging to 100% to JAL JALPAK Co., Ltd., JAL Sales Co., Ltd., JAL Sales Western Japan Co., Ltd., JAL Sales Kyushu Co., Ltd., and JAL Sales Hokkaido Co., Ltd. aims to strengthen the group’s overall sales and travel planning capabilities.

With the clear objective of improving profitability and ensuring sustainable growth in the future, the JAL Group will continue to review its business model and implement the necessary changes that will strengthen and rebuild its business bases.


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